Amazon FBA Reimbursement FAQs

1. What are Amazon FBA reimbursements?

Amazon FBA Reimbursement is a program that allows FBA sellers to discover discrepancies which creates a negative impact on their business, wherein you can recover the money that Amazon owes you. You may apply for these reimbursements on your own, or you may have someone assist you. It is important to be 100% compliant with Amazon terms of use when doing so. Shopkeeper implements a transparent, compliant and highly professional approach to these reimbursements to assure positive reimbursement outcomes.

2. How do I sign up for the Reimbursement Service?

You can send an email to support@shopkeeper.com and will give you a free quote

3. What types of reimbursement service do you handle?

Shopkeeper handle reimbursement services for the following:

• Inventory lost by Amazon

• Inventory damaged or destroyed by Amazon

• Missing units from inbound shipments

• Unused shipping label

• Removal order claims

• Unprocessed FBA customer returns

• Incorrect Product Weight and Dimension

• And more
  

4. How does the Shopkeeper reimbursement service process work?

Once you sign up, Shopkeeper’s reimbursement experts handle the entire recovery process. We will do all the complex tasks for you from gathering the reports, doing the analysis, submitting cases, and following up on Amazon to maximize your reimbursements.

The Shopkeeper team makes sure to reconcile all the discrepancies that Amazon owes you by consistently monitoring your account. Our expertise in data analytics, Amazon’s financial accounting procedures, and Amazon’s API result in efficient, compliant and successful case management.

Every month, Shopkeeper will send you a detailed and transparent summary report with a clear breakdown of the successful claims we filed for all types of reimbursement services. Leave the reimbursement work to us, so you can focus more on growing your business.

5. How far can you recover discrepancies for reimbursements?

In accordance with Amazon’s FBA Reimbursement Policy, we can review claims for a maximum of 18 months prior. Please note that this window of time varies based on inventory type and marketplace.

6. How will I know that I have reimbursements?

You can view full details of your filed and approved cases on your Reimbursements Dashboard, including no. of cases and total cash and inventory reimbursement amounts. 

Shopkeeper will also send you a detailed summary report every two weeks with a clear breakdown of all the filed and successful claims.
This provides full transparency and a clear audit trail for you to verify all of the cases created by Shopkeeper and the exact reimbursement amounts. 

7. Do you use software to process reimbursements?

We only use software for analysis, never for case management. This is very important. Amazon does not want to be bombarded with cases, nor does Amazon want sellers to file excessive cases. It is critical to consider only valid claims and to do so patiently, professionally, manually and with Amazon’s terms of use in mind. We ensure that our procedures adhere to the Amazon Reimbursement Policy. In addition, we repeat our analysis manually. 

8. Does each marketplace require me to have a  separate Reimbursement Service subscription?

No, once you’re signed up to our reimbursement service we will audit all your marketplaces for potential reimbursement cases to ensure we recover the maximum amount possible for you.
If for any reason you want us to exclude certain marketplaces, then just let us know!

9. How do I cancel my subscription?

You may cancel anytime on Shopkeeper using the Accounts page. Cancellation is automated and immediate. 

10. What will happen if I want to cancel my subscription?

We will stop auditing new discrepancies. We will finish work on any pending cases filed until resolution and the previously agreed to terms of payment for service will apply.

11. When are you going to charge me for the billing?

We will charge at the end of each 2-week period, when you receive a detailed summary report listing all the filed and successful reimbursement cases. 

12. Is there a free trial?
    Yes. During your free trial of Shopkeeper, Shopkeeper will begin to retrieve your data from the API and prepare an audit. However, cases will not be created during the free trial.
    

13. For any inquiries, please visit http://www.shopkeeper.com for additional information or send an email to support@shopkeeper.com at any time.